Student: I am returning this faulty clock. Can I please have my money back?
Coach: Come back another day, please Madam.
Student: That is not necessary as I am here now. Please return my payment as the clock is faulty.
Coach: I'll check the product then Madam.
Student: Thank you.
The emphasis is on getting the point across, not being fobbed off but obtaining a valid response to your question, whilst maintaining politeness and a positive tone. Practice with other situations in which you need to get your point across or obtain an appropriate answer to your question. The Coach makes sure the elements of attention, intention, duplication and acknowledgement are in place, to form a complete cycle of communication.
Each One of Us Has the Right to...
When Criticizing Others...
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Continue to the next page, Exercise 4
All you need to know about overcoming shyness and getting conversations going smoothly
Social anxiety plagues so many people, young, old, and in between. It's natural to feel awkward with other people sometimes. No matter how socially adept you are, you'll find yourself in the occasional properly embarrassing situation. But always feeling awkward and tongue-tied when you are with others is a torment no one should have to endure. And you don't have to...
We've drawn on the findings of the very latest research into what influences social interaction and combined this with cutting-edge hypnosis sessions to create the ultimate path to feeling comfortable with anyone, anywhere. The ebook How to Enjoy Talking to People contains detailed extracts from the Hypnosis Download package, "10 Steps to Overcome Social Anxiety" and shows that it is possible for you to begin to feel more at ease in company.
I hope this free excerpt from the course (and accompanying article) will show you exactly how you can look forward to being able to naturally enjoy all kinds of social interaction...