Trans4mind Home Page

Balancing Technology, Management, and Leadership

"The art of progress is to preserve order amid change and to preserve change amid order." -- Alfred North Whitehead, 19th century British mathematician and philosopher

As Achieve (my first consulting company) was working with our Clients to implement Toward Excellence (the cultural change process we had developed in conjunction with Tom Peters) I was growing increasingly uneasy. Something didn't feel right. In In Search of Excellence, Peters and Waterman presented a powerful case against "the rational model" of management. It forcefully argued (among other things) for focusing on people (customers and those serving them) rather than processes, action instead of analysis, and becoming values rather than numbers driven. Sure there was a strong need for managers to move away from the overstuffed bureaucratic, controlling, and hierarchical approach many companies had fallen into. But I also knew of companies that were entrepreneurial, exciting, people-oriented, customer-driven -- and they struggled or even went down the tubes because they used a shoebox for an accounting system and yesterday's technology. Some of these managers came from the we-must-still-have-money-because-we-still-have-checks-left school of business mismanagement. It seemed to me the real issue was balance. So as I went to work on my first book, The VIP Strategy, I developed an early version of the "triangle model". After using it with numerous management teams to frame key organization improvement issues, and continuing to study, speak, and write about the performance balance, we have since further refined the model: Performance Balance Triangle Technology -- an organization's core technology is the expertise and/or equipment that produces the products or services that its customers buy. Supporting technology may include web-based applications, software, telecommunications, robotics, production equipment, and the like to produce, deliver, or support the organization's core technology. Personal technology is the technical expertise I bring to the production, delivery, or support of either core or supporting technologies. Management Systems and Processes -- organizational processes are the flow of materials, work activities, customer interactions, or information across an organization to produce, deliver, or support the products or services that its customers buy. Organizational systems are the underlying feedback and measurements loops, performance improvement methods, and organization structure. Personal systems and processes are the methods, habits, and approaches we all use to get things done. People (Leadership) -- this includes those people an organization serves, the people they would like to serve, people in the organization doing the producing and serving, key external partners (such as distributors, strategic alliances, suppliers, etc.), everyone in the organization supporting the producers and serving the servers, shareholders or funding partners, and (very deliberately last) management. In top performing organizations, each area is strong and constantly improving. For example, in our technological age, we all need to ensure that we're constantly upgrading our technical expertise and technological tools. We can't afford to fall behind. In my case, my notebook computer has been a huge help with email, managing my time, storing and easily retrieving information, keeping contact and project records, maintaining our database, developing slides for presentations and workshops, and accessing a multitude of information and research through the Internet. Without it, I'd be 30 '40% less productive and would need much more administrative help. But as with any technology, just automating sloppy personal habits and disorganization will mean we'll just mess it up faster. If our understanding of our customer expectations are only partially accurate, expensive technology and "reengineered" processes will only deliver partial results. If people in our organizations can't communicate face-to-face, electronic communications won't improve communications very much. If we haven't established the discipline of setting priorities for our time or organizing ourselves, a notebook computer or other wireless mobile device won't do it for us. Systems and processes is also an extremely important area. An organization can be using the latest technologies and be highly people-focused, but if the methods and approaches used to structure and organize work is weak, performance will suffer badly. People in organizations can be empowered, energized, and enlightened, but if systems and processes (and technologies) don't enable them to perform well, they won't. Developing the discipline and using the most effective tools and techniques of personal and organization systems and processes is a critical element of high performance. The Performance Balance triangle has people or leadership at its base. That's very deliberate. In well-balanced, high performing teams or organizations, technology, systems, and processes serve people. For example, as information technology (IT) specialists study why so many huge investments in equipment and software haven't paid off, they find the problem comes back to how the technology is designed and used, by whom, and for whom. An executive in California's Silicon Valley summed up an important perspective making the rounds there, "we used to say people need to be more technology literate. Now we say that technology needs to become more people literate."

About the author:
Jim Clemmer is a bestselling author and internationally acclaimed keynote speaker, workshop/retreat leader, and management team developer. Jim's five international bestselling books include The VIP Strategy, Firing on All Cylinders, Pathways to Performance, Growing the Distance, and The Leader's Digest. His web site is

From our extensive site, you'll find good info on many topics using this search:

Support your personal development with these popular and effective hypnosis downloads...

  • Public Speaking Fear ~ Banish speaking anxiety and nerves with hypnosis.
  • Motivate Yourself to Exercise ~ Build a powerful exercise habit that you can't break.
  • Get Rid of Fear & Anxiety ~ Stop worry and apprehension wrecking your life.
  • Self Esteem ~ Break the negative trance of low self esteem and give yourself a chance in life.
  • Create Your Own Reality ~ Use the power of your unconscious mind to transform your life.
  • Deeper Self Respect ~ Use hypnosis to connect with your true inner worth.
  • Detach From Fear ~ Tune out nervousness and anxiety with hypnosis.
  • Improving Concentration and Focus ~ Learn how to discipline, direct and command your mind to improve your performance.
  • Exercise Motivation ~ Give you powerful keys to getting back on track with your exercise - and staying there.
  • Overcoming Shyness ~ Provides an invisible security blanket allowing you to develop social ease and overcome shyness.
  • Quick Confidence Booster ~ An audio hypnosis session that's specifically designed to get you (quickly!) back on track.
  • Stop Negative Thoughts ~ Learn powerful hypnotic techniques to stop negative thoughts before they start.
  • Overcoming Procrastination ~ Let hypnosis help you get on with what you need to do, when you need to do it. Let nothing hold you back.
  • Think Thin ~ Use hypnosis to re-train your brain and lose weight naturally... that's how to get and stay slim.
  • Fall Asleep Fast ~ Relearn how to fall asleep fast and enjoy a good night's sleep.
  • The Next Level ~ Designed to radically boost your performance in any field. It's based on a technique used by top athletes and other successful people to help them make a big stride forward.
This is our selection of favorites, but there's a session for every need! Choose from over 800 Hypnosis Downloads...
Search now on an issue that interests or concerns you...

View all the Hypnosis Downloads here

The New Wave in Meditation Technology

Click here to learn more about the iAwake Profound Meditation Program
The iAwake Profound Meditation Program
is a way of enhancing your meditation practice, making meditation not only easier and more enjoyable, but also more efficient and effective.
Profound Meditation provides the smoothest, deepest, richest, most profound meditation experience available anywhere...
Here is a link to a free 20-minute track from iAwake Technologies - a sample of the type of tools that will deepen your meditation immediately and help you quickly become a successful meditator. It's the opening track of iAwake's flagship product, the Profound Meditation Program, called the iAwake Experience...
Learn More and Download the iAwake Experience
We think you'll find this technology a tremendous aid on your transformative journey of becoming your best and most creative self - and you can get started today!
Copyright © 1997-2018 Trans4mind Ltd