Trans4mind Home Page
~ A Journey of Self-Discovery ~

Cross Cultural Coaching Skills

By Martha Lasley, Virginia Kellogg,
Richard Michaels & Sharon Brown

Coaching for Transformation
Share on Facebook

Specific coaching skills and methods help coaches build effective cross cultural coaching partnerships and support them in helping clients broaden their perspectives in cross cultural interactions. Let’s explore some of these skills in the cross cultural context.

Awareness

Whenever we are coaching—particularly cross culturally—how can we be alert to our own ignorance? How do we let go of what we think we know about our client’s experience and approach everything as a mystery? Part of developing awareness is learning about and embracing our own culture and experience. Another part is learning about cultural bias and privilege so we don’t assume others have that same experience. Humility comes with awareness. How do we convey our desire to explore and learn?

Curiosity

Once we are clear that we don’t know another person’s experience we can approach coaching with curiosity. To avoid making assumptions, we wonder and ask questions about our client’s experience.

Vulnerability

When we’re willing to speak about our own experiences and our lack of experience, we create a safe place for clients to open up.

Self-Management

We learn to recognize and self-connect when we’re triggered. We take care of ourselves so we are not coming from anger or lack. We learn about and embrace our own cultural experience so we are not threatened by another’s cultural experience. Our clients notice when we get triggered, and may avoid that topic in the future unless we name what is happening and are open, willing and available to explore and stay present. Another aspect of self-management is to recognize our judgments of basic assumptions held by our clients and transform them into curiosity. In that way, we open to understanding the client’s perspectives and the cultural basis from which they emerged. This equips us to see multiple sides of the situation.

Empowering Questions

One of the ways we find out what is going on with people who may be holding back is asking evocative open-ended questions that elicit deeper awareness for both our clients and ourselves.

Deep, Transformational Listening

In deep, transformational listening, we listen for our own perspectives or judgments as issues are raised by the client and listen to the words, tone, pacing and also for what’s underneath—for what’s not being said. We also listen for what wants to emerge or be released.

In addition to the core skills above, we can call out the power by confronting cross cultural issues and leveraging opportunities. The five pathways to alignment are useful for supporting clients to address cross cultural issues:

Exploring Needs and Values—connect empathically with cultural values

Expanding the View—explore options and shifting cultural viewpoints

Experiencing the Moment—support staying fully present with difficult emotions

Envisioning the Future—dare to dream of a world where all people are respected and honored

Embracing the Shadow—address internalized oppression

Transformational coaching skills were woven into a teambuilding workshop designed for an east coast US team that was created following a global merger and reorganization between two US companies, one on the east coast and the other on the west coast:

Culture clashes made the merging of the US operations particularly challenging. As a result of the reorganization, many things changed for members of the east coast team. Some lost their flexible work hours; others were given new job responsibilities that they did not like. Although team members remained committed to their work and customer focus, the morale of the group became low. Resentment about the merger and the resulting impact on their jobs showed up as powerlessness.

The coach began with a series of meetings with the local manager, followed by one-on-one interviews with team members. This helped the coach assess the situation and gave team members a chance to voice their concerns. A custom-designed experiential workshop helped them learn a series of coaching and communication skills that supported them in building a more effective, engaged and empowered team.

They learned to explore feelings and needs, ask open ended questions, listen more effectively, give constructive feedback, make requests and explore alternate viewpoints. They co-designed a much more engaging way forward for the team. Their relationship with their manager and with each other began to improve when they got in touch with their ability to design new and collaborative solutions to what they previously perceived as insurmountable problems.

During mergers and acquisitions, organizational cultures often clash even within the same country. By increasing our openness and awareness to differing perspectives, we find the opportunity to develop new, more synergistic approaches that originate from a new culture based on the best of both worlds.


Excerpt from the book Coaching for Transformation: Pathways to Ignite Personal & Social Change by Martha Lasley, Virginia Kellogg, Richard Michaels and Sharon Brown. As faculty at Leadership that Works, they certify coaches who offer personal, organization and community transformation. Check out the free Power of Coaching teleclass.

Coaching is life-changing, world-changing work. The coaching programs at Leadership that Works go beyond theories and models and work with clients on a deeper level. You learn how to coach the whole person: physical, mental, emotional and spiritual. Whole person Transformation.

Leadership that Works

Transforming the world.
One heart at a time.

More articles from Coaching for Transformation

Out of the box
PODCAST: Peter Shepherd about Transitions in Life
Learn more   Download MP3   Trans4mind Podcasts
More personal development articles at the Counterpoint Article Library

Good info on many topics:

Want to renew your life?

Our online, interactive video workshops present the most effective methods of holistic personal development...
Start off with a Free Life Assessment and a Free Consultation...
 

Have a question about Trans4mind Training?

Frequently Asked Questions
What Are Our Fees?
Email Peter Shepherd

Support your personal development with these popular and effective hypnosis downloads...

This is our selection of favorites, but there's a session for every need! Choose from over 800 Hypnosis Downloads...
Search now on an issue that interests or concerns you...
 

View all the Hypnosis Downloads here

Get a free Hypnosis Download at Facebook

Hypnosis is the key to unlocking your creativity, focusing your energy and understanding yourself

Hypnosis has a long history of helping human beings be the very best they can be. It can be used to control anything controlled by the unconscious mind - pain, blood pressure, fear, confidence levels, mood, sex drive... the list goes on:

  1. You'll become highly productive without getting stressed
  2. Tap into your creative energies instantly
  3. Really understand yourself and others
  4. You'll learn how to stay calm in high pressure or uncomfortable situations
  5. Develop laser-like levels of focus and concentration

Lean more... Uncommon Hypnosis Course

Welcome to the New Wave in Meditation Technology

Click here to learn more about the iAwake Profound Meditation Program
The iAwake Profound Meditation Program
is a way of enhancing your meditation practice, making meditation not only easier and more enjoyable, but also more efficient and effective.
Profound Meditation provides the smoothest, deepest, richest, most profound meditation experience available anywhere...
Here is a link to a free 20-minute track from iAwake Technologies - a sample of the type of tools that will deepen your meditation immediately and help you quickly become a successful meditator. It's the opening track of iAwake's flagship product, the Profound Meditation Program, called the iAwake Experience...
Learn More and Download the iAwake Experience
We think you'll find this technology a tremendous aid on your transformative journey of becoming your best and most creative self - and you can get started today!
And here's a fantastic resource for self-education...

The World of Inspiration eLibrary

World of Inspiration
A treasure trove of personal development wisdom

Step inside. Just like a real library, there are thousands of quality eBooks presented on three "floors" and in different "rooms." To purchase your $15 Lifetime Membership to the World of Inspiration eLibrary, click the following button:

Payment is made through our secure transaction agent, PayPal.
The transaction is in the language and currency of your choice.
"I want to just say 'WOW!' This collection is probably the best money I ever spent! I've already received many times over in personal enrichment after just 9 days. I've had a past metaphysical background, but even newcomers to this material will really benefit. Thanks again." ~ J.S. (Pennsylvania, USA)
"The collection is everything which you promised. And more! A superb contribution to the good of the world. Many thanks indeed." ~ R.P. (Georgia, USA)
"Just a short note of thanks for the library. I've only had membership for several days now but I already feel this is perhaps the most interesting compilation I have yet seen. Worth far more than the price of admission. The browser linked structure works well and makes it easy to manage such a large storehouse of information. It is rarely that I find something I like as much as this or that I feel strongly enough to write a note like this." ~ P.W. (Minnesota, USA)
Copyright © 1997-2017 Trans4mind Ltd