Trans4mind Home Page
~ A Journey of Self-Discovery ~

5 Phases of Organization Development

Originally Published in Coaching for Transformation

Coaching is often the entryway to organization development (OD) work. Stages of OD work include:

  • Entry and Contracting
  • Sensing and Discovery
  • Diagnosis and Feedback
  • Planning Interventions and Action
  • Evaluation and Closure

As organization development consultants enter organizations to collect data, diagnose the organization’s needs, design interventions and evaluate progress, we can also build internal organizational capacity to do the same. Each phase of the OD process serves a distinct purpose. So let’s see how this works.

Entry and contracting
Authenticity, presence and empathy are the vital components of the entry process. During the initial conversations, we build trust by listening non-judgmentally and offering support. Rather than glossing over or censoring the issues, this approach allows the underlying concerns and opportunities to surface. By listening deeply, understanding the client’s issues and establishing the alliance, we uncover the goals and deeper desires. Desires take us much deeper than goals. By tapping people’s passions, we get clarity about personal and organizational expectations. Once we’re connected with their hearts, we co-create desired outcomes, determine roles and responsibilities and establish business terms.

Sensing and discovery
While relying heavily on our intuition, we also collect information based on hard data. Dialogue, surveys, interviews, assessment tools and focus groups are used both to collect information and build relationships. Throughout this process, the emphasis on building relationships means we’re much more likely to generate trust, which helps us get to the heart of the matter.

Diagnosis and feedback
We come in looking for what works and what we can leverage. Instead of a pathological approach to diagnosis, we can help members of the organization identify the life-giving energy in their work experiences and then discover their needs and wishes. A summarized report of the information and shared analysis acts as a catalyst for deepening awareness, inviting choice and stimulating action. Many organizational cultures have a preference for hard data, a scoring system for analyzing the current situation and a way to measure progress. When accompanied by anecdotal data, the impact can be very moving, heart-connecting and inspirational. Analyzing the data for the client can be highly informative, but isn’t as empowering as a joint analysis. Collectively, we can explore a gap analysis between the current situation and the desired situation.

Planning interventions and action
We end up with one-way communication and minimal buy-in unless we intervene with authentic feedback. Feedback leads to a blueprint for change and collaborative action planning. Action plans are broken down into small steps with accountability structures, including who is taking responsibility and agreed-on dates for completion. Implementation of the action plan can include a wide range of organization development interventions: individual or group coaching, training, leadership development, team building, diversity dialogues and conflict resolution are some of the processes used to support the change initiative.

Evaluation and closure
The measures of success established at entry are derived jointly. Evaluation can include fi nancial measures, such as the bottom-line impact (profitability or return on investment) or stakeholder satisfaction (quality-of-life or employee retention). Organization development work is an intimate process that calls for an empowering closure. Instead of celebrating once a year at the company Christmas party, we advocate for continuous celebration. We not only celebrate successes; we also celebrate new insights gained from disappointment or failure. Both provide opportunities for heart connection and stimulate dialogue that leads to new opportunities.1

1. Lasley, Martha (2010). Facilitating with Heart: Awakening Personal Transformation and Social Change. Discover Press.

Coaching is life-changing, world-changing work. The coaching programs at Leadership that Works go beyond theories and models and work with clients on a deeper level. You learn how to coach the whole person: physical, mental, emotional and spiritual. Whole person Transformation.

Leadership that Works

Transforming the world.
One heart at a time.

More articles from Coaching for Transformation

Out of the box
PODCAST: Peter Shepherd about Transitions in Life
Learn more   Download MP3   Trans4mind Podcasts
More personal development articles at the Counterpoint Article Library

Good info on many topics:

Want to renew your life?

Our online, interactive video workshops present the most effective methods of holistic personal development...
Start off with a Free Life Assessment and a Free Consultation...

Have a question about Trans4mind Training?

Frequently Asked Questions
What Are Our Fees?
Email Peter Shepherd

Support your personal development with these popular and effective hypnosis downloads...

This is our selection of favorites, but there's a session for every need! Choose from over 800 Hypnosis Downloads...
Search now on an issue that interests or concerns you...

View all the Hypnosis Downloads here

Get a free Hypnosis Download at Facebook

Hypnosis is the key to unlocking your creativity, focusing your energy and understanding yourself

Hypnosis has a long history of helping human beings be the very best they can be. It can be used to control anything controlled by the unconscious mind - pain, blood pressure, fear, confidence levels, mood, sex drive... the list goes on:

  1. You'll become highly productive without getting stressed
  2. Tap into your creative energies instantly
  3. Really understand yourself and others
  4. You'll learn how to stay calm in high pressure or uncomfortable situations
  5. Develop laser-like levels of focus and concentration

Lean more... Uncommon Hypnosis Course

Welcome to the New Wave in Meditation Technology

Click here to learn more about the iAwake Profound Meditation Program
The iAwake Profound Meditation Program
is a way of enhancing your meditation practice, making meditation not only easier and more enjoyable, but also more efficient and effective.
Profound Meditation provides the smoothest, deepest, richest, most profound meditation experience available anywhere...
Here is a link to a free 20-minute track from iAwake Technologies - a sample of the type of tools that will deepen your meditation immediately and help you quickly become a successful meditator. It's the opening track of iAwake's flagship product, the Profound Meditation Program, called the iAwake Experience...
Learn More and Download the iAwake Experience
We think you'll find this technology a tremendous aid on your transformative journey of becoming your best and most creative self - and you can get started today!
And here's a fantastic resource for self-education...

The World of Inspiration eLibrary

World of Inspiration
A treasure trove of personal development wisdom

Step inside. Just like a real library, there are thousands of quality eBooks presented on three "floors" and in different "rooms." To purchase your $15 Lifetime Membership to the World of Inspiration eLibrary, click the following button:

Payment is made through our secure transaction agent, PayPal.
The transaction is in the language and currency of your choice.
"I want to just say 'WOW!' This collection is probably the best money I ever spent! I've already received many times over in personal enrichment after just 9 days. I've had a past metaphysical background, but even newcomers to this material will really benefit. Thanks again." ~ J.S. (Pennsylvania, USA)
"The collection is everything which you promised. And more! A superb contribution to the good of the world. Many thanks indeed." ~ R.P. (Georgia, USA)
"Just a short note of thanks for the library. I've only had membership for several days now but I already feel this is perhaps the most interesting compilation I have yet seen. Worth far more than the price of admission. The browser linked structure works well and makes it easy to manage such a large storehouse of information. It is rarely that I find something I like as much as this or that I feel strongly enough to write a note like this." ~ P.W. (Minnesota, USA)
Copyright © 1997-2017 Trans4mind Ltd