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How to Know Further Details of
the ITIL 4 Online Training

The Information Technology Infrastructure Library is a set of detailed practices for IT activities such as IT service management and IT asset management that focus on aligning IT services with the needs of business.

The ITIL 4 training is a two-day full-time course that can help one to take their first step into the ITIL certification journey. The training essentially prepares a professional to undertake the examination at the end of the training that leads to the foundation certificate to handle IT service management. The course helps one to understand and enables them to look at IT service management through a new way of the service value system or SVS. The course provides a holistic view to contributing to business values at an organization by iterating different methodologies like Agile, DevOps, and Lean IT.

Benefits gained from the course

Any participant at the ITIL 4 online training receives content-rich and comprehensive materials with proper explanations to understand the entire process of SVS and beyond. This material allows the professional to review the ITIL services, value system models, and business relevance through the ITIL 4’s seven guiding principles. This helps them bring significance to the service value chain by enabling it to align strongly with the IT business through a review of the four dimensions of service management. The course also provides high-level knowledge of Lean IT, DevOps, Organizational Change Management, and Agile to deliver business value.

Who should participate in the ITIL 4 training?

The ITIL 4 course is generally undertaken by people who want to upgrade their ITIL 3 certification and knowledge. The ITIL 4 online training does not require any mandatory prerequisites for anyone to attend and become a certified professional. However, this certification course is specially designed for people who have a working knowledge of the IT industry. The course is best for someone to keep themselves up-to-date with the service management part of IT services. The course allows professionals to gain a better understanding of ways to provide business value to the organization in the digital era.

Multiple options to attend

A variety of training methods are available to anyone interested in undertaking the ITIL 4 training and its certification. One may opt for the self-paced online method of learning that is a 12-month course and provides information through short video clips, audio descriptions of learning points, and reading materials. The in-person method is the most popular but is widely discontinued globally due to the pandemic. The online ITIL 4 training provides a virtual live training experience where expert instructors train the individuals or teams in ITIL 4 methods.

Examination and certification

Any of the different methods mentioned above to undertake the course include an examination fee. The ITIL 4 online training or other methods prepare the participants to undertake the Foundation Certificate to help join the IT service management sector. This closed-book examination is of sixty minutes and includes forty multiple-choice questions. The participants may schedule the examination at their convenience after the completion of the course through an examination voucher provided at the end of the training. A passing mark of 65% is required to gain suitable certification and allows one to further gain knowledge through self-directing learning PDUs.


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