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Should You Choose Innago or Avail?

Choose Innago or Avail

Deciding which property management software to use can seem like a daunting task. With so many options to choose from, how do you decide which one to go with?

If you’ve boiled your decision down to Innago vs Avail, you’re in the right place. In this article, we’ll be covering what each platform has to offer to help you decide whether you should choose Avail or Innago for your property management responsibilities.

Pricing

Cost is an instrumental part of your decision. The goal should be to choose the platform that gives you the best quality results at the lowest price.

Avail offers two pricing models. The first is the Basic Unlimited package, which is free, although you do have to pay fees for certain services like ACH payments, application fees, and other processing fees. With the basic Unlimited package, you have access to tenant screening features, rent payments, maintenance support, listing syndication, and state-specific leases.

Avail’s second pricing model is the Unlimited Plus plan. With it, you gain access to all the features on the platform, which include lease templates, custom applications, and next-day rent payments. This plan costs $5 per unit per month. When you manage several units, this fee can quickly build up to become expensive.

Innago, on the other hand, only has one pricing option: It’s totally free for landlords. How can Innago be free? Innago makes its money by charging small fees for specific add-on services. 

For example, if a tenant pays for rent using an ACH bank transfer, they’re charged an additional $2 fee. When they pay using a credit or debit card, this fee becomes 2.75%. Applicants are also charged $30 for screening reports that contain a credit and criminal check or $35 if the screening report also contains an eviction check. Lastly, Innago offers renters insurance that tenants can sign up for right on the platform (these policies are priced on an individual basis).

Customer Support

It’s crucial that your platform offers all the help and support you may need. 

Innago provides its users with full email and phone support, a blog filled with educational articles and support videos, webinars designed to help new users learn the platform, and even one-on-one demos by request. Innago assigns each account to a specific representative whom you can contact with any questions. They have a general support line you can reach after hours, and you’ll almost always be able to get ahold of someone immediately.

Avail’s customer support is not too dissimilar from Innago’s; they offer email support, phone support, educational resources, and a community forum where landlords can connect with one another.

Overall, Innago received a 4.9 out of 5-star rating on Capterra for customer service, while Avail received a 4.7.

Simplicity

Both of these platforms have received mostly positive feedback when it comes to ease of use. On Capterra, Innago earned 4.8 out of 5 starts for this metric, and Avail earned 4.5 stars.

As a whole, Innago has received more positive feedback when it comes to the platform’s simplicity, with a few reviews for Avail pointing out clunkiness in its user interface.

Features

At the end of the day, you need a platform that offers all the features your rental business requires. 

Both Innago and Avail provide many of the same basic features, including tenant screening tools, lease signing and management, digital rent collection, and maintenance request management.

With that being said, Innago offers several core features that Avail is missing. These include automated late fees, billing and invoicing, renters insurance, and financial management. 

Many rental businesses rely on one or more of these features, so their absence on Avail can be unsavory. As a whole, Innago scored 4.8 out of 5 stars for its features, while Avail scored 4.5 stars.

Likelihood to Recommend

This metric is a good way to get a feel for a platform’s quality as a whole. If users of the platform believe in it enough to recommend it, this is a very good sign.

On Capterra, 97.4% of reviews for Innago said they were likely to recommend the platform. For Avail, on the other hand, this metric is only 87.2%.

Conclusion

While Avail certainly isn’t the worst option on the market, it just doesn’t give you everything Innago does.

Innago’s unbeatable price point, excellent customer service, clean interface, and abundant and reliable features make it the no-brainer option for your property management needs. 

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