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10 Most Crucial Cases to Test Your Ecommerce Website

The e-commerce market is growing so fast that it is more important than ever to provide customers with a seamless and secure online experience. One of the fundamental aspects of maintaining a high quality e-commerce platform is regular and thorough testing of its critical components. This is necessary to identify vulnerabilities, eliminate potential glitches, and improve overall user satisfaction and a smooth user experience.

E-commerce websites store sensitive customer information, including personal and financial data. Any breach of security or functionality can have serious consequences, including financial loss, reputational damage and loss of customer trust. Regular testing helps protect both the company and its customers from potential damage by identifying potential problems and addressing them promptly.

In this case, the frequency of testing critical areas of an e-commerce site depends largely on the complexity of the platform, the volume of operations, and the speed at which updates and changes are implemented. Ideally, a robust e-commerce site should be tested regularly, and critical areas should be evaluated at least quarterly or when significant updates are implemented. A proactive approach to testing allows ecommerce businesses to stay ahead of potential problems, remain competitive, and provide customers with a reliable, secure, and seamless shopping experience.

We have identified the 10 most significant cases that must be tested so let's look at them.


1. Updates

For your business to succeed, you must regularly add new products and features to your website. After each such update, it is necessary to carry out eCommerce quality assurance to check how correctly it works and whether it has led to the appearance of new errors. Each update is the addition of a new module. Even if the module works correctly, it may not be compatible with others.

2. Traffic

If you notice that you are losing traffic to your page, it may be due to 2 parameters - poor SEO performance or site problems. If you notice that the number of users has dropped drastically, you should do some testing to see if your software is working correctly.

If you expect a massive increase in traffic associated with a sale or promotion, we recommend testing to see if your software can handle the load. Sometimes we see situations when on Black Friday, the sites of online stores load for a very long time or do not open at all. It is because it has poor performance. It can negatively affect sales and the brand as a whole.

3. Discounts and promotions

Before implementing promotional codes or special offers (for example, 2 + 1), you should test in advance to understand how correctly they work. Your buyers are hunting for such requests; if you do not live up to their expectations and receive the desired discount, they will likely not use your services anymore. Or, conversely, an incorrect form for transmitting such codes can make your product practically free for some users who want to take advantage of the vulnerability.

4. The path from the choice of goods to their receipt

Before you launch your online store, you should check the customer journey. So, follow the same path that all your users go from entering the site in various ways (from search, from social networks, from messengers, direct entering a link), item selection and comparison to receiving a product. Cooperation with your company must be as simple, understandable and reliable as possible.

5. Compatibility testing

Users will use your software from smartphones, tablets, and personal computers. It is essential that your site works efficiently and quickly on any device and can perform essential functions. It is where automated testing comes in handy for monitoring software quality control for all platforms.

6. Exploratory testing

Use the built-in search engine to make it easier for your customers to find the right product. Testing helps to check how well it works, and how relevant product pages are shown and how easy it is for the customer to find the right product or service.

7. Featured Products

Most online stores offer the customer to buy additional products. For example, if you buy tires for a car, the system may provide you with a way to purchase engine oil at a slight discount. That's how good stores work. But imagine that you have a large marketplace that offers vegetable oil instead of machine oil. Most likely, the client will refuse such a purchase. Testing will allow you to understand how well this function works and whether it will help bring real income.

8. Payments

Studies show that many customers refuse to purchase goods on the checkout page. Often this is because a person needs help finding the necessary payment system or absent, the one he is used to paying or the conditions do not suit them. When testing payments, paying particular attention to the level of security and user comfort is needed. If even once your firm is seen intercepting payments, your reputation will be forever ruined.

First of all, pay attention to check the following aspects:

  • How successful payments are;
  • Can the client pay as a guest, or is it necessary to log in;
  • Is it possible to make a refund;
  • Whether the client receives confirmation of payment and much more.

9. Basket

According to statistics, about 70% of people refuse to buy goods after they appear in the basket. It just needs to be understood. However, you should carefully test your shopping cart to improve this metric. Here is essential to check what percentage of visitors interrupt the purchase at the stage of adding an item to the cart. If this percentage is prohibitively high relative to other stages there may be a technical problem that prevents customers from continuing purchase.

10. Homepage

Last on this list but first in importance the home page is usually the first page your customers land on, so this must work correctly. It should load as quickly as possible and have an intuitive design. If you have pop-ups, they should cover only some important elements of a significant page. In addition, it should have straightforward navigation.

In the end

The regular testing is indispensable for the success of any online store. By conducting thorough testing, businesses can identify and address issues, enhance user experience, and optimize their website's performance. This proactive approach not only ensures a seamless shopping experience for customers but also boosts the store's credibility and trustworthiness. Ultimately, investing time and resources in periodic testing empowers online stores to adapt to changing market demands, stay competitive, and cultivate long-lasting customer relationships, thereby fostering sustainable growth and prosperity in the digital landscape.

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