Emotional Intelligence in the Workplace
In a society where emotions are running increasingly high and some people seem to be letting their emotions control their responses rather than being able to self-regulate, it might be more critical than ever to understand the importance of emotional intelligence.
Emotional intelligence, a phrase coined in a 1990 research paper by two psychology professors, is defined as “the ability to accurately perceive your own and others’ emotions; to understand the signals that emotions send about relationships; and to manage your own and others’ emotions.”
The phrase gained further popularity as well in 1995 when author Daniel Goleman published “Emotional Intelligence: Why it Can Matter More than IQ.” According to Goleman, “The most effective leaders are all alike in one crucial way: they all have a high degree of what has come to be known as emotional intelligence… Without it, a person can have the best training in the world, an incisive, analytical mind, and an endless supply of smart ideas, but he still won’t make a great leader.
In essence, emotional intelligence is the key to success...